Kevin Favio, Warehouse Manager, cfm Distributors, Inc.

I found that I learned more techniques on how to be a better listener and leader. Having input from the whole team instead of from just a few people was my favorite part of the workshops. Things that will help me in my life with work or family and friends are 1) learning how to listen better and have empathy for others, 2) thinking through a process before creating a process, and 3) learning how to minimize conflict, but to have good conflict anyway.